Understanding Messages in Fuelled

Fuelled Messages is Fuelled's built-in communication system that allows buyers and sellers to communicate directly within the platform.

When a buyer submits an inquiry on one of your marketplace listings, a conversation is automatically created between the buyer and your organization.

Messages are tied directly to the listing being discussed, making it easy to track conversations, answer questions, share additional equipment opportunities, and manage buyer relationships.

Fuelled Messages helps organizations:

When a buyer contacts you through a marketplace listing, Fuelled automatically creates a conversation.

The conversation includes:

Users assigned to receive messages will automatically receive:

This ensures inquiries are seen and responded to quickly.

Team members can respond directly from:

All conversations remain synchronized across devices.

Fuelled supports message routing at multiple levels.

Organizations can designate team members who are responsible for handling all incoming marketplace inquiries.

These users will receive notifications whenever a new inquiry is received.

Individual listings can also have designated contacts.

When a buyer contacts a listing, Fuelled can route notifications to the team member responsible for that asset.

Navigate to:

Messages

within the Fuelled+ Dashboard.

Messages are also available within the Fuelled Mobile App.

Each conversation contains several key areas.

Displays:

This helps prioritize active buyer conversations.

The main conversation area displays:

All communication remains attached to the listing inquiry.

The right-side panel displays information about the listing being discussed.

This gives your team immediate context when responding to buyers.

One of the most powerful features of Fuelled Messages is the ability to share equipment directly within a conversation.

If a buyer inquires about a piece of equipment, but you believe another asset may better meet their needs, you can insert equipment cards directly into the chat.

This helps buyers discover additional inventory without leaving the conversation.

A buyer asks about:

100 BBL Storage Tank

Your company may also have:

available.

Instead of sending links manually, you can share equipment cards directly into the conversation.

Fuelled Messages supports sharing:

This makes it easy to answer technical buyer questions and provide supporting information.

Whenever a new message is received, assigned users can receive notifications through multiple channels.

Delivered directly to the Fuelled Mobile App.

Delivered to the assigned user's email address.

Displayed within Fuelled when logged in.

This ensures important buyer inquiries are not missed.

Buyers often contact multiple sellers.

Fast response times improve your chances of closing a sale.

Route inquiries to the people most familiar with the equipment.

This helps buyers receive accurate information faster.

Use equipment cards to showcase similar assets that may fit the buyer's requirements.

This can increase sales opportunities from a single inquiry.

Using Fuelled Messages keeps all communication attached to the listing and visible to your team.

This improves collaboration and maintains a complete communication history.

Fuelled Messages is a centralized communication system that connects buyers and sellers directly through the Fuelled Marketplace. With listing-specific conversations, team member assignment, mobile and web access, instant notifications, document sharing, and equipment recommendations, Fuelled Messages helps organizations respond faster, manage inquiries more effectively, and convert more buyer interest into completed transactions.